WMS and Customer Service
- Published: 20 Jan 2017
Achieving an organized and efficient warehouse can take up a lot of your time, and even then, you can’t guarantee that you will maintain that organization or efficiency. That’s why for you to be successful and to exceed the needs and expectations of your customer, you need a warehouse management system (WMS) to assist in keeping your warehouse operations streamlined. Nowadays, if you don’t have a WMS, your competitors will have the edge. And the customer will always go to the 3PL that gives them confidence in their warehouse, and this is best achieved through a WMS.
A worthwhile WMS offers accuracy, mobility, and inventory transparency to both you and your customer. Not only that, but a WMS will help you with enhanced accessible information, custom label creation, and picking and packing efficiency.
Customer-focused user interface
A cloud-based WMS is essential for providing your customers with an experience that won’t frustrate them and will give them what they want. Your customers can access the WMS through a client portal (basically a web page) via the browser of their choice and check up on their products whenever they want, without any wait. The client portal is designed to be easy-to-use and responsive.
Enhanced, accessible information
Whenever a customer wants to know where their products are, the WMS will tell them – 24 hours a day, 7 days a week, in real-time. Not only that, but the WMS will have everything on file, too, such as serial number, UPC, SKU, batch, lot number, expiry date, and parts and components.
Does your customer want to check your stock levels? They can login to the WMS client portal and check. If the stock levels are a little low, they can send you more.
Want to ship products with the earliest expiry date? Consider it done. The WMS will have a rule that automatically directs the warehouse worker to do so.
Does your customer want to receive updates on their orders? No problem; a WMS will update them when the product is picked and packed.
Custom label creation
Creating custom labels – even specific to a customer – can make warehouse organization a breeze and reduce the time it takes for product retrieval. A WMS makes tracking products in the warehouse easy and shareable, as the customer can access the exact location of a given product via the WMS client portal. Here at ADLI, if a customer wants us to keep one of their products in a warehouse at a certain temperature, we can do that and enable them to check the temperature of the warehouse whenever they want.
Picking and packing efficiency
A more sophisticated WMS, such as the one ADLI Logistics uses, will provide visual support. This means that each warehouse worker using the WMS will have a map of the warehouse and the exact location of a sought-after item, and a picture of the item. If a customer orders products to be picked or bundled, the WMS will direct the picker on the most efficient path possible, allowing for faster order fulfillment times, increasing customer satisfaction.
With a WMS you can provide exceed customers' expectations. Without a WMS, regular and potential customers will flock to 3PL companies that offer accurate, consistent, and accessible services. To offer your customers these things, a major step is to invest in a warehouse management system that, at least, has the features mentioned above.
If you’re a customer looking for a 3PL company to manage your warehousing needs, you should look for 3PL with a cloud-based WMS that is easy-to-use and gives you access to the information you need to ensure that your products are handled with care. At ADLI Logistics, we use our WMS throughout all our warehouses, which safely house products such as tools, chemicals, pharmaceuticals, and nutraceuticals.
The above features are just some of the many ways our customers benefit by enlisting ADLI Logistics to manage your freight shipping, warehousing, and distribution needs. For more information fill out our contact form or call 1-877-363-7281!